Frequently Asked Questions
Your guide to seamless premium shopping at Helios India.
How long does it take for my order to be delivered?
We typically process orders within 24-48 hours. Depending on your location in India, delivery usually takes between 3 to 7 business days.
What is your return and exchange policy?
Helios India offers a 10-day hassle-free return and exchange policy. Items must be unworn, unwashed, and have all original tags attached to be eligible.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also pay via UPI, Credit/Debit cards, and Net Banking for a faster checkout experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and a unique AWB number to monitor your package in real-time.
How do I ensure I choose the right size?
Every product page features a detailed Size Guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between slim, regular, and oversized styles.
Are the colors of the products accurate on the website?
We strive to display our products as accurately as possible. However, due to professional lighting and different screen resolutions, slight color variations may occur.